Frequently Asked Questions

maiVitality is a wellbeing engagement service designed to help people stay connected, supported and engaged through regular conversations with Mai, a personal wellbeing companion.

Mai is the friendly voice of maiVitality.

Mai provides regular conversations designed to encourage connection, participation, independence and wellbeing.

Over time, Mai becomes familiar with the people using the service and the things that matter most to them.

No.

Mai is an AI-powered wellbeing companion developed by Morison AI.

While Mai is not a human, Mai is designed to provide meaningful, supportive and engaging conversations.

Mai is designed specifically around wellbeing, connection and engagement.

The focus is not on answering questions or completing tasks, but on helping people remain connected, engaged and supported through ongoing conversations.

Yes.

Mai is available whenever you would like a conversation, support or engagement.

Yes.

Conversations may include:

• Daily activities
• Family and friends
• Hobbies and interests
• Upcoming events
• Personal goals
• General wellbeing

Mai is designed to encourage positive and meaningful engagement.

Yes.

Mai can build on previous interactions to create more familiar and personalised conversations over time.

Yes.

Many users are introduced to maiVitality by family members who are looking for additional connection and peace of mind for someone they care about.

This depends on the participant's preferences and consent settings.

Where appropriate, certain notifications or insights may be shared with nominated contacts.

No.

maiVitality is designed to complement existing family relationships, not replace them.

The goal is to provide additional engagement and support between regular family interactions.

Yes.

Yes.

Privacy and confidentiality are important principles of the maiVitality service.

Information is managed in accordance with applicable privacy requirements and service agreements.

No.

maiVitality is not an emergency response service and should not be relied upon for urgent assistance.

If immediate help is required, emergency or appropriate support services should be contacted directly.

No.

Mai can provide general wellbeing support and engagement but does not provide medical, legal or professional advice.

maiVitality may be suitable for:

• Older Australians
• Individuals seeking greater connection
• Families wanting additional peace of mind
• People looking for regular wellbeing engagement

Getting started is simple:

1. Choose to sign up or request a demonstration.
2. Tell us a little about yourself or the person you are supporting.
3. Configure preferences and contacts.
4. Meet Mai.

Absolutely.

We encourage new users and families to book a demonstration to better understand how maiVitality works and how it may help.